Interactive Office Systems Limited
Own and operate the website
www.photocopiertoners.com

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You must read and accept these terms and conditions before we are able to accept your order.

Terms & Conditions

1 Definitions

In these Terms and Conditions of business the following meanings shall apply: – “The Company” shall mean Interactive Office Systems Limited whose offices are at:
Unit 16, Bridgegate Business Park, Gatehouse Way, Aylesbury, HP19 8XN
Telephone number: 0845 257 1066

“The Customer” shall mean any individual or person or persons, partnership or company who purchases goods from the Company

2 Conditions Applicable

2.1 These Terms and Conditions shall apply to sales made by the company to the customer; any variations to these terms must be confirmed in writing by the Company. These terms and conditions do not affect your statutory rights.

3 Prices Displayed

3.1 The Customer acknowledges that the Company are agents for other suppliers with a product range of up to 10,000 items, every attempt will be made to supply goods at prices displayed on the internet website www.photocopiertoners.com however errors may occur. In the event an error has occurred the Company reserve the right to offer an alternative comparable product or item if available, or may cancel the order and offer a full refund.

3.2 Unless otherwise specifically stated, all prices quoted by the Company are exclusive of Value Added Tax, which shall be due at the rate in force on the date of the Company’s invoice to the Customer.

4 Delivery

4.1 The Company will endeavour to meet any delivery times stated but cannot be held liable for any loss actual or consequential caused by the late or non arrival of goods ordered. All delivery dates and times specified by the Company are approximate only.

4.2 Next day delivery orders must be received by 3pm, next day deliveries may be made up to 6pm.

4.3 2-3 Days delivery is an approximation and deliveries may actually take longer than 3 days.

4.4 Orders placed after 3 pm will be accepted as placed on the following working day after receipt.

4.5 Deliveries to offshore islands, Northern Ireland and European countries are may take considerably longer than 2-3 days. If we are out of stock we will notify you of the expected delivery time, giving you the opportunity to cancel.

Goods should be inspected and damages or discrepancies be reported to the Company within 3 working days via telephone and an email confirmation also sent.

4.6 Unless agreed and confirmed in writing by the Company time is not and shall not be deemed to be of the essence of the contract. Emailed order confirmation with estimated delivery time shown does not constitute a written confirmation.

4.7 The Customer shall make all arrangements necessary to take delivery of goods. If nobody is available to accept an order a redelivery may be attempted subject to you responding to any communication left. If the redelivery is unsuccessful, the goods may be returned. . In the event a further attempt is needed to deliver the Customer will be liable for any additional charges.

4.8 If an order is made up of multiple items and some of those items are not in stock the Company will confirm the following and may at their own discretion supply part of the order or wait for all items to be in stock and ship at once or may offer a full refund.

5. Credit Facilities

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We accept credit & debit cards, in addition we will accept cheques, however only goods will only be sent upon receipt of cleared funds unless we have accepted a suitable purchase order and/ or set up a credit account.

All credit accounts must be paid in full within 30 days of invoice failing which a £20.00 administration fee will be charged and legal action will be taken to recover outstanding funds.

6 Site Security

www.photocopiertoners.com need to take from you sensitive data such as credit card details to process your order. We use world leaders SagePay to collect this information securely using secure socket layer encryption. You may visit their website www.sagepay.com for further details.

Any personal details given may be stored on our server or SagePay servers for our internal use only. We will never sell or distribute those details to third parties.

The Company conform to the requirements of the Data Protection Act, 1998

7 Cancellation and changes

No cancellation or changes by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing. Any such agreement may be restricted to terms which compensate the Company for any loss, costs, damages, charges and expenses which may be incurred by the Company. The Company will at its own discretion calculate losses incurred because of a calculation and to mitigate those losses is entitled to charge a restocking or handling charge for goods in order to accept the goods back into stock.

8 Faulty Products

Faulty goods should be reported in writing including an email within 30 days of purchase.

9 Guarantee

The Company guarantee compatible toners complete satisfaction with our compatible product range. If you are not happy with your purchase, please contact us for the returns procedure.

10 Returns Policy

10.1 Products must be unopened with all seals intact to be eligible for any refund. Any products found to be used which are not faulty will be refused a refund. The Customer will be responsible for all delivery charges both to the Customer and any return whether accepted for refund or not to the Company. The Company have to be able to sell on returned goods as if they are new and unused, for this reason returned items must be placed in an outer box with sufficient protective packaging (as delivered) and sent recorded delivery. If the original packaging for the goods is damaged or defaced. through writing, labels or tape or any other means the value of the refund will be reduced or may even be refused.

10.2 If goods are ordered in error email notification must be made within 48 hours of receipt of the goods, the customer may return the goods at their own expense in the original packaging with all seals intact within 5 working days for a refund. Restocking charges if there are any may be made which will be at the Companies discretion currently they are 50%+ VAT of the item price and exclude delivery charges incurred.

10.3 If the Customer contacts the Company more than 5 days after delivery and before 14 days from the Company may still accept the goods back but the credit may be reduced by a minimum restocking charge of £15.00 or 50% of the product purchase price whichever is the greater.

Refused Deliveries

Refused deliveries which are returned to our warehouse will incur a minimum £20.00 +VAT fee.